Privacy Policy
Effective Date: March 6, 2026
Last Updated: March 6, 2026
1. Introduction
Welcome to camperfriends ("we," "us," "our"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your information when you use our peer-to-peer camper van rental marketplace.
2. Data Controller
camperfriends is the data controller responsible for your personal data. For any privacy-related inquiries, contact us at camperfriends@polsia.app.
3. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, password, role (owner/renter)
- Listing Information: Vehicle details, photos, pricing, availability, location
- Booking Information: Rental dates, booking requests, approval/decline status
- Payment Information: Transaction details (processed through third-party payment providers)
- Usage Data: Page views, IP address, browser type, session data, referrer information
- Communications: Messages between owners and renters, support inquiries
4. How We Use Your Information
We use your personal data for the following purposes:
- Providing and improving our marketplace services
- Processing bookings and payments
- Enabling communication between owners and renters
- Sending booking confirmations and service updates
- Preventing fraud and ensuring platform security
- Analyzing usage patterns to improve user experience
- Complying with legal obligations
5. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contract Performance: Processing bookings and providing services you requested
- Legitimate Interest: Improving our platform, fraud prevention, analytics
- Consent: Marketing communications (where required)
- Legal Obligation: Compliance with applicable laws
6. Data Sharing
We share your information only in the following circumstances:
- With Other Users: Owners and renters see relevant booking information
- Service Providers: Hosting (Render), database (Neon), payment processors, analytics
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In case of merger, acquisition, or sale of assets
We do not sell your personal data to third parties.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Account data: Until account deletion (plus 30 days for backup recovery)
- Booking records: 7 years (for tax and legal compliance)
- Analytics data: Aggregated and anonymized after 2 years
8. Your Rights (GDPR)
Under GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Data Portability: Receive your data in a machine-readable format
- Restriction: Request limitation of processing
- Objection: Object to processing based on legitimate interest
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, contact us at camperfriends@polsia.app. We will respond within 30 days.
9. Cookies
We use cookies and similar technologies for:
- Essential Cookies: Session management, authentication (required for service functionality)
- Analytics Cookies: Understanding usage patterns and improving our platform
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
10. Data Security
We implement industry-standard security measures:
- Password hashing (bcrypt)
- HTTPS encryption for data transmission
- Secure database with access controls
- HTTP-only cookies to prevent XSS attacks
- Security headers (CSP, X-Frame-Options, etc.)
11. International Data Transfers
Your data may be processed in Switzerland and the EU. We ensure adequate protection through:
- EU-US Data Privacy Framework compliance (where applicable)
- Standard Contractual Clauses (SCCs)
- Hosting providers with GDPR-compliant infrastructure
12. Children's Privacy
camperfriends is not intended for users under 18 years old. We do not knowingly collect data from children.
13. Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of camperfriends constitutes acceptance of the updated policy.
14. Contact & Complaints
For privacy inquiries or to exercise your rights, contact us at camperfriends@polsia.app.
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.